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UX RESEARCH · MUTUAL AID PLATFORM

GoodGesture: Mutual Aid Platform Research

UX Researcher · Remote · Team of 4 · June 2026 – Present

7+

Organizations collaborated with for qualitative data analysis and research synthesis.

Organizations collaborated with for qualitative data analysis and research synthesis.

Coordination has its own cost, and every extra step between offering help and someone receiving it is a chance for both people to give up. Minmizing that friction is what this research is doing.

| Fieldwork and explorative research are ongoing. This page will grow as design decisions get made.

Overview

GoodGesture is a civic platform launching in Portland in 2026, built to make community resource sharing and volunteer coordination easier. We lead qualitative user research that grounds the product in the real needs of the people who give and receive help.

GoodGesture is a civic platform launching in Portland in 2026, built to make community resource sharing and volunteer coordination easier. We lead qualitative user research that grounds the product in the real needs of the people who give and receive help.

My role

The work spans user interviews and usability testing with neighbors, nonprofits, and mutual aid organizations. I synthesize findings into design recommendations and map user journeys across requester and supporter personas so the team can prioritize with evidence rather than assumption.

The work spans user interviews and usability testing with neighbors, nonprofits, and mutual aid organizations. I synthesize findings into design recommendations and map user journeys across requester and supporter personas so the team can prioritize with evidence rather than assumption.

Methods

User interviews · Usability testing · Journey mapping · Thematic analysis · Persona development.